Bad customer service is everywhere these days — unmanned front desks, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It’s no longer an exception … poor service has become the norm… or has it?
Last night and my partner decided to visit this newly-opened spa near Ohana Place in Las Pinas, walking distance from T.S. Cruz. My friends were actually excited to try out this spa. But not after what happened to us…
When we entered the premises, the receptionist stands smiling after us.
We came here for two reasons: one, to get some info about the spa so I can update their spa’s entry here in Manila Touch; two, to check out their facilities and possibly try out their services.
I was looking around, checking their super fluorescent-lighted waiting area / lounge when their receptionist, looking worried, asked me… “Sir ano po’ng kailangan nila?”. I started introducing myself. I don’t usually let spas identify me, but in this case I needed to, because apparently, these keywords:
- poseidon sauna
- poseidon spa alabang
- poseidon spa las pinas
- poseidon sauna las pinas
… are one of the most-searched keywords on the site lately. We rank on PAGE 1 when you search for these keywords on Google. We wanted our readers to be updated, especially for those who are in the south and looking for information about this sauna & spa establishment.
Anyway, so I keep introducing Manila Touch, our services, and our readership. God, this receptionist isn’t even listening! Wow… Wanna know her response?
Sir sumali na po si boss dyan.
May ari na rin ang boss mo ng Manila Touch? o.O”
Lolwut? This isn’t a subscription or a membership site. We only wanted them to fill up the form we asked them to fill-up. She asked if we can just return within a week so that their “boss” can read up and review our letter. Of course that leaves us with no choice but to say sure. Hence, we’re done with the Manila Touch part.
And so the two of us transformed into what I think they don’t know how to cater… customers.
We started asking about their price, list of service, and types of masseur. Suddenly, this receptionist became totally hostile, as if she has something to hide.
Para kang nakakita ng imbestigador. May dapat bang ika-raid ang spang hinahawakan mo? Wag mo kaming sungitan.
When my partner asked “Can I have your menu of services?”…
Dead air, around 5-7 seconds. She won’t talk. She won’t even bother looking at you.
Pipi ka ba ate? Menu ng restaurant lang ba alam mo?
Oh wait, she can finally talk…
CUSTOMER PO BA?
Wow… wow… ay hindi ate, masahista kami. Magpapamasahe po ba kayo?
Masahihin ko kaya yang utak mo? Wala ata sa kondisyon.
Good thing the other receptionist tried to patch it up.. “Sir 690 pesos po ang full body massage“, with free unlimited use of facilities, although the sauna isn’t working just yet.
Oh god thank you for answering our question, unlike this panicky girl that looks like she’s being interrogated by a police. I lost my temper already and so do my partner. So we left frustrated, vowing to never return.
So, POSEIDON SAUNA & SPA, you up to something? Because in terms of customer service, you are failing bigtime already. Don’t expect your business to last long with those kind of people as your front. Remember, we have more than 15 choices around Las Pinas to choose from, and personally… I’m hating yours already. I’d rather spend more money getting a good massage and service at Wensha, kesa sungitan ako ng receptionist nyo.
And my final word for the ignorant receptionist: If you don’t love what you do, get the heck out!
For the rest of my readers who still want to try this one out, Poseidon Sauna and Spa is open 24/7 near Ohana Place and T.S. Cruz Village in Zapote Alabang Road, Las Pinas City.