Spa Management 101: Loudmouthed Guests

Do guests ever unwittingly disturb the peace and quiet at your oasis?

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This is a common problem in almost every spa around the Philippines that I’ve ever been. When a group of friends come in to your serene, silent environment, and they’re having fun and constantly talking about different laughing topics, it’s bound to get loud obviously. You normally end up hearing other customers frustrated with their massage experience due to these disturbance.

This even happens a lot more when a client is already having a massage and constantly asking his/her therapist questions. Noise like this usually go overboard and is probably cracking up a relaxing environment other clients are already having.

Now, now do you handle situations like this?

But we of course you need to be mindful of all of our clients and handle it properly.

“We’ll approach loud guests and say, ‘You guys are having so much fun, but we have clients in other room—can you have fun at a whisper?’,” Julie Puccio of Bella Nova Day Spa shares. “You don’t want to tell people they’re too loud—that can offend them. Be fun, lighthearted and positive, and engage them in a friendly way. I find if I talk to them softly, and keep going softer and softer with my voice, they too will come down to that soft level. It’s a good trick.”

How about you? What would you have done in this popular situation? Shout it out!

One Reply to “Spa Management 101: Loudmouthed Guests”

  1. In my spa , I have signs written to “observe” silence with light artwork and lots of please and thank you in my wall signs- and I have my staff always tip toe around, and do the finger to the lips with a smile and ask please if and when things get above noise level, its very dark area in the massage and treatment room areas , lots of candles and guided lights, the staff also guide you, to help the tone keep low, very soft quiet spa music background – I also have designated “hang time room” with flat screen : activities for children , foods and drinks, and it’s in a soundproof area.

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